FAQs

FAQs

General information

We offer luxury sedans (BMW 5 Series, Mercedes E-Class), SUVs (Cadillac, Lincoln), stretch limousines, minivans for groups, and town cars for executive travel. All vehicles feature leather seating and premium amenities.

We provide door-to-door pickup service throughout the Greater Toronto Area including Toronto Pearson Airport, downtown Toronto, and surrounding municipalities. No need to visit a rental location.

We operate 24/7, 365 days a year. Whether you need early morning airport transfers or late-night pickups, our professional chauffeurs are always available to serve you.

FAQs

Booking and reservations

Book online through our website, call (647) 920-1346, or use our mobile app. We recommend booking 24 hours in advance for guaranteed availability, though same-day service is often available.

Reservations can be modified up to 2 hours before pickup at no charge. Changes within 2 hours may incur a $10-15 modification fee depending on the service type.

Cancellations made 2+ hours in advance are free. Cancellations within 2 hours are subject to fees, except for flight delays or weather-related issues which are waived completely.

FAQs

Pricing and payment

We accept all major credit cards, debit cards, cash, and offer corporate billing accounts for businesses. Online payments are processed securely with instant confirmation.

No hidden fees ever. Our transparent flat rate pricing includes vehicle, chauffeur, fuel, tolls, and standard wait time. What you see quoted is exactly what you pay.

No deposit required for most services. Payment is due upon completion of service or can be processed online during booking for added convenience.

FAQs

Vehicle information

Yes, all vehicles carry comprehensive commercial insurance and undergo regular safety inspections. Every chauffeur is fully licensed and background-checked for your security.

All our vehicles feature automatic transmission for smooth, comfortable rides. Our luxury fleet is specifically chosen for passenger comfort and ease of operation.

Yes, when booking you can specify vehicle preferences or request specific models from our fleet. We'll do our best to accommodate your choice based on availability for your travel date.

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